Frequently Asked Questions
Find answers to common questions about your PEP Store experience
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Can I change my shipping address after placing an order?
Address changes can be made within 1 hour of purchase. Please contact our support team immediately for assistance.
Do you ship internationally?
Yes, PEP Store currently ships to over 50 countries worldwide. Shipping costs and times vary by location.
What should I do if I receive a damaged item?
Please contact us within 48 hours of delivery with your order number and a photo of the damage to arrange a replacement.
How do I use a promo code?
You can enter your discount code at the checkout page under the 'Order Summary' section before finalizing your payment.